FAQ

We know having elaborate balloon displays at an event is a bit of a luxury. There are a lot of kits on the market, and you can absolutely attempt to do them yourself.  But…

Do you want to have to source and order the balloons and the props? Do you want to spend the day before your party blowing up balloons, or the day of your party assembling them? Do you want to worry about the venue constraints and transportation and setup? Or do you want to just show up, relaxed, looking and feeling great, and enjoy your guests?

You may be able to do them yourself, but do you really want to?

Please complete the order form in the Contact section of our website. We will reach out to you within 24 hours to discuss the details of your event and will supply you with a quote. A 50% payment is due to secure your date. Your final balance will be due the day before your event.

A good rule of thumb is to book with us as soon as you have a venue date. The truth is that the more time you give us to prepare, the better your display will look and the smoother the process will be.

Ideally, we love 4 weeks to prepare for parties and 8 weeks to prepare for weddings.  But to lock in your date with Pop Art, the sooner you book the better.

We will absolutely try! We recommend you fill out the form in the Contact section on our website and then follow up with a separate email to shayahathaway@gmail.com with a subject line that reads “Last Minute”. We will do everything we can to accommodate you, schedule permitting.

Pick-up is available, however, balloon garlands are deceptively large and take up a lot of room in a vehicle. If you’re picking up, we recommend a large SUV, truck or van. Don’t be like this guy… https://www.facebook.com/watch/?v=221342147216878

Installation and delivery begin at 15% of the total based on the complexity of the installation and the time needed on site. If we believe that additional time is required or there is an excessively long distance to travel, we will provide a custom quote at the time of your proposal so there won’t be any surprises. 

A delivery and installation fee of 30% of the total will apply for all overnight installations.

Pop Art accepts payment via Venmo, Zelle, Visa, Mastercard, and American Express.

Checks are accepted from corporate clients only.

We use the highest-grade balloons on the market. If they are in a temperature-regulated space (approximately 72 degrees) and not exposed to direct air conditioning, heat, or sun, you can expect your air-blown balloons to last at least several days. In warmer temperatures and over longer periods of time, you can expect your balloons to begin oxidizing. They will appear to have a velvet finish. That is not a flaw, it’s just a part of the process.

Living in Las Vegas can be like living on the sun's surface. You can have balloon décor outside, but for best result, they must be placed in a shaded area and not in direct sunlight. The air in balloons will expand in extreme heat or direct sunlight and may pop. If you absolutely require your balloons to be outside, specifically in summer months (May-August) you may want to consider a light color palette.

To protect our installers, all outdoor installation between May and August must be completed before 12:00pm. Heat stroke is real, yo.

Protecting your home or venue walls is our top priority! Ideally, we like to install our garlands directly onto panels or backdrops. If that is not an option,  we use damage-free 3D Command Hooks and painter's tape before to prevent damage.

We are fully insured. If you or your venue need a certificate of insurance we’ll be happy to provide one after your booking has been confirmed.

We do not deflate balloons. It makes us sad. If we need to return to the event site, it will be only to pick up our rental items. It is the client's responsibility to deflate and dispose of the balloons.

In some venues, clients will be asked to remove the installation before a certain time.  If you require help with breaking down, let us know. There will be a fee of $250.00 if we are asked to do that before midnight and $350.00 after midnight.  Please let us know if you will require this service at the time of booking.

Latex balloons come from natural rubber trees, making them biodegradable over time. Deflate the balloons, cut them into small pieces, and throw them in the trash.

Tip: To release helium or air quietly and slowly, cut the latex just above the knot with scissors.

Please avoid releasing balloons into the air. They can become litter and endanger wildlife and marine life. Take care to dispose of them properly.

Within 30-45 days before your event

With 30-45 days' notice, your 50% deposit will be non-refundable, but transferrable to another date of your choice, within 12 months, subject to availability.

Within 14-29 before your event

If you cancel less than 29 days before the event, but more than 14 days, 25% of your deposit will be forfeited and 75% of your deposit will be transferable to another date of your choice, within 12 months, subject to availability

Within 3-14 days before your event

Less than 14 day’s notice, but more than 3 days, 50% of your deposit will be forfeited and 50% will be transferable to another date of your choice within 12 months, subject to availability  

Less than 3 day’s notice

Cancellations 3 days or less before the scheduled event will result in the loss of your deposit. No refunds or transfers will be provided.

Transferring to Another Date:

In the event of a cancellation, the transferrable balance can be applied to another date within a reasonable timeframe, subject to availability. If the rescheduled event involves additional costs, the client will be responsible for covering the difference.

Request for Transfer:

Mock-ups are provided at no cost for orders over $1500.  If your order is less than $1500, and you’d like to see a mockup, a $50 fee for this service will apply. The mockup will be provided after the contract has been signed.

You bet! Foil-only installations are available upon request. Be sure to note that in your Contact form.